Refund policy

Refund policy

 

Pink Threads Clothing Store Refund, Exchange, and Return Policy

Thank you for choosing Pink Threads Clothing Store for your shopping needs! We are here to ensure your shopping experience is as seamless and enjoyable as possible. By making a purchase with us, you agree to our simple yet important terms and conditions.

Overview of Our Policy:

  • Sales Items: Purchases made during sales, with discounts, or using coupons or gift vouchers are final. These items cannot be returned, refunded, or exchanged. We advise you to carefully check our size guide before making a purchase.
  • Received Damaged Items: If your product arrives damaged, please get in touch within 48 hours to start the return or exchange process. We require a video of the unboxing to proceed.

Returning & Exchanging Products:

  • Our Exchange Approach: At Pink Threads Clothing Store, we do not process refunds or returns for sold items. We do, however, support exchanges for different sizes or replacement of items that fit our criteria. If the size you request is not available, a store credit will be issued within 7 days of return of item subject to items returned must be in their original condition: unused, unworn, unwashed, undamaged, with all tags attached, and in their original packaging.
  • How to Request an Exchange: Should you need a size exchange, please contact us within 2 business days after receiving your item.
  • Exchange Criteria: To qualify for an exchange, items must be in their original condition: unused, unworn, unwashed, undamaged, with all tags attached, and in their original packaging. Exchanges must be requested within 7 days of receipt.
  • Exchange Procedure: Include your full name, address, contact number, email, and order ID in your return package, specifying the size you need. Note: Only one exchange is permitted per order.

Shipping Details:

  • Return Shipping Costs: Customers are responsible for the return shipping charges, which are non-refundable. We suggest using a trackable shipping method.
  • Where to Send Exchanges: Please send your items to our specified address for exchanges.

Order Cancellations:

  • Prepaid Orders: These cannot be cancelled once placed.

Additional Information:

  • Exchange Limitations: Exchanges or returns based on material or colour preferences are not accepted. We recommend thoroughly reading product descriptions and consulting our team before ordering.
  • Colour Discrepancy: Expect a 10-12% variation in colour due to differences in screen resolution and lighting, which does not qualify for returns or exchanges.

 

We are committed to ensuring a smooth process for every purchase at Pink Threads Clothing Store, maintaining high-quality standards in every aspect. Your understanding and cooperation are greatly appreciated.

FAQs:

  • Credit for Unavailable Sizes: If an exchange size is not available, you will receive a credit note via email, usable within the next 30 days on our site. Please use the credit in a single transaction.
  • Fit Issues: If an item does not fit, contact our customer service within 48 hours for a possible size exchange or alteration, subject to availability. If we cannot meet your size request, we will provide a credit note.